How To Fix RSM715 - You have switched to the customer name range

SAP Error Message - Details

• Message type: E = Error

• Message class: RSM -

• Message number: 715

• Message text: You have switched to the customer name range

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSM715 - You have switched to the customer name range ?

  The SAP error message RSM715, which states "You have switched to the customer name range," typically occurs in the context of using the SAP system for customer-related transactions or reports. This message indicates that the system has switched to a different range of customer names, which may affect the data being processed or displayed.
  Cause:
  
  Customer Name Range Change: The error usually arises when the system detects that the user has switched from one range of customer names to another. This can happen if the user is trying to access or process data for customers that fall outside the currently selected range.
  Selection Criteria: The selection criteria set by the user may not match the available customer data, leading to this message.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain customer data, prompting the system to switch to a different range.
  
  Solution:
  
  Check Selection Criteria: Review the selection criteria you have set for the customer data. Ensure that the criteria match the available customer names in the system.
  Adjust Customer Range: If you are aware of the specific range of customer names you need to work with, adjust the selection parameters accordingly to include the desired range.
  Authorization Check: Verify that you have the necessary authorizations to access the customer data you are trying to view or process. If not, contact your SAP administrator to obtain the required permissions.
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on handling customer name ranges and related settings.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing customer data, such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide insights into specific bugs or enhancements that may affect customer data handling.
  User Training: Ensure that users are trained on how to properly set selection criteria and understand the implications of switching customer name ranges.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or technical support for further assistance.