How To Fix RSIS400 - The service is locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: RSIS -

• Message number: 400

• Message text: The service is locked by user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSIS400 - The service is locked by user &1 ?

  The SAP error message RSIS400 indicates that a particular service is locked by a user, which prevents other users from accessing or modifying that service. This typically occurs in the context of SAP's Information Steward or BusinessObjects Data Services, where certain services or jobs may be locked for editing or execution by a specific user.
  Cause:
  
  User Locking: A user has opened the service for editing or execution, and it remains locked until that user completes their task or explicitly releases the lock.
  Session Timeout: Sometimes, if a user’s session times out unexpectedly, the lock may not be released properly.
  System Error: A system error or crash may leave a service in a locked state.
  
  Solution:
  
  Identify the Locking User: Check which user has locked the service. The error message typically indicates the user ID (represented by &1).
  Contact the User: If possible, contact the user who has locked the service and ask them to complete their task or release the lock.
  Release the Lock: If the user is unavailable or the lock is stale, an administrator can release the lock. This can usually be done through transaction codes like SM12 (for lock entries) in the SAP GUI.
  Check for Active Sessions: Use transaction SM04 to check for active user sessions and see if the locking user is still logged in.
  Restart the Service: In some cases, restarting the service or the application may help in releasing the lock.
  System Monitoring: Implement monitoring to track service locks and user activities to prevent future occurrences.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and delete lock entries) and SM04 (to view active user sessions).
  Documentation: Refer to SAP documentation for more details on managing locks and user sessions.
  User Training: Ensure that users are trained on how to properly release locks and manage their sessions to minimize disruptions.
  
  If the issue persists after trying the above solutions, it may be necessary to consult with SAP support for further assistance.