How To Fix RSDD_ZA109 - Check for inactive index server

SAP Error Message - Details

• Message type: E = Error

• Message class: RSDD_ZA - Messages from TREX Aggregate Area

• Message number: 109

• Message text: Check for inactive index server

What causes this issue?

This check searches for inactive index servers in the SAP NetWeaver BI
Accelerator. If the status of the check is <ZK>red</>, the system has
found one or more inactive index servers. The indexes administrated by
the inactive servers are no longer available for indexing and reporting
processes. This normally means that the entire system is unavailable.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Follow the instructions of any action proposed.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSDD_ZA109 - Check for inactive index server ?

  The SAP error message RSDD_ZA109, which indicates a problem with an inactive index server, typically occurs in the context of SAP BW (Business Warehouse) or SAP HANA environments. This error suggests that the index server responsible for processing queries or data requests is not active, which can lead to issues in data retrieval and reporting.
  Cause:
  
  Inactive Index Server: The primary cause of this error is that the index server, which is responsible for handling data requests, is not running or has crashed.
  System Configuration Issues: There may be configuration issues in the SAP BW or HANA system that prevent the index server from starting or functioning correctly.
  Resource Constraints: Insufficient system resources (CPU, memory, etc.) can lead to the index server being unable to start or operate effectively.
  Network Issues: Connectivity problems between the application server and the index server can also trigger this error.
  
  Solution:
  
  
  Check Index Server Status:
  
  Use the SAP HANA Studio or the SAP HANA Cockpit to check the status of the index server. Ensure that it is running.
  If it is not running, attempt to start the index server.
  
  
  
  Restart the Index Server:
  
  If the index server is running but still causing issues, consider restarting it. This can often resolve temporary glitches.
  
  
  
  Review System Logs:
  
  Check the system logs for any error messages or warnings that could provide more context about why the index server is inactive.
  Look for any specific error codes or messages that can guide troubleshooting.
  
  
  
  Resource Allocation:
  
  Ensure that the server has adequate resources (CPU, memory, disk space) allocated to it. If necessary, increase the resources or optimize the workload.
  
  
  
  Configuration Review:
  
  Review the configuration settings for the index server in the SAP system. Ensure that all settings are correct and that there are no misconfigurations.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues preventing communication between the application server and the index server.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  SAP BW and HANA Documentation: Familiarize yourself with the official SAP documentation for BW and HANA, which provides insights into system architecture and troubleshooting.
  Monitoring Tools: Utilize SAP monitoring tools to keep track of system performance and health, which can help in proactively identifying issues with the index server.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the RSDD_ZA109 error related to the inactive index server in your SAP environment.