How To Fix RSDD_ZA023 - Error while retrieving the status information from BW Accelerator

SAP Error Message - Details

• Message type: E = Error

• Message class: RSDD_ZA - Messages from TREX Aggregate Area

• Message number: 023

• Message text: Error while retrieving the status information from BW Accelerator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSDD_ZA023 - Error while retrieving the status information from BW Accelerator ?

  The SAP error message RSDD_ZA023 indicates that there is an issue with retrieving status information from the BW Accelerator (BWA). This error can occur due to various reasons, and understanding the cause and potential solutions can help in resolving the issue.
  Causes:
  
  
  Connection Issues: There may be a problem with the connection between the SAP BW system and the BW Accelerator. This could be due to network issues, incorrect configuration, or the BWA being down.
  
  
  BWA Configuration: The BW Accelerator may not be properly configured or may not be running. This includes issues with the BWA instance or the configuration settings in the BW system.
  
  
  Data Consistency: There may be inconsistencies in the data or metadata between the BW system and the BWA, which can lead to retrieval issues.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the BW Accelerator or the specific data being queried.
  
  
  System Performance: If the BWA is under heavy load or experiencing performance issues, it may not be able to respond to requests in a timely manner.
  
  
  Solutions:
  
  
  Check Connection: Verify the connection settings between the BW system and the BWA. Ensure that the BWA is up and running and that there are no network issues.
  
  
  BWA Configuration: Review the configuration of the BW Accelerator. Ensure that it is correctly set up in the BW system and that all necessary services are running.
  
  
  Data Consistency Check: Perform a consistency check on the data and metadata between the BW system and the BWA. You may need to re-index or refresh the data in the BWA.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the BW Accelerator. Check the roles and permissions assigned to the user.
  
  
  Monitor Performance: Use monitoring tools to check the performance of the BWA. If it is under heavy load, consider optimizing queries or increasing resources.
  
  
  Restart Services: If the issue persists, consider restarting the BWA services or the entire BWA instance to clear any temporary issues.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs: Review the logs in both the BW system and the BWA for any additional error messages or warnings that could provide more context on the issue.
  Documentation: Refer to the official SAP documentation for BW and BWA for configuration and troubleshooting guidelines.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.