How To Fix RSDA492 - Could not retrieve InfoProvider name

SAP Error Message - Details

• Message type: E = Error

• Message class: RSDA - BW Archiving: Messages

• Message number: 492

• Message text: Could not retrieve InfoProvider name

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSDA492 - Could not retrieve InfoProvider name ?

  The SAP error message RSDA492, which states "Could not retrieve InfoProvider name," typically occurs in the context of SAP BW (Business Warehouse) or SAP BW/4HANA when there is an issue with accessing or retrieving data from an InfoProvider. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Incorrect InfoProvider Name: The specified InfoProvider name may be incorrect or misspelled in the query or data source.
  Authorization Issues: The user executing the query may not have the necessary authorizations to access the InfoProvider.
  InfoProvider Not Active: The InfoProvider might not be active or properly configured in the system.
  DataSource Issues: If the InfoProvider is based on a DataSource, there may be issues with the DataSource itself.
  Transport Issues: If the InfoProvider was recently transported from another system, it may not have been properly activated in the target system.
  System Configuration: There may be configuration issues in the BW system that prevent the retrieval of InfoProvider names.
  
  Solutions:
  
  Verify InfoProvider Name: Check the InfoProvider name in the query or data source to ensure it is correct and exists in the system.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the InfoProvider. This can be done by checking the roles assigned to the user.
  Activate InfoProvider: If the InfoProvider is inactive, activate it in the SAP BW system. You can do this through the Data Warehousing Workbench (transaction RSA1).
  Check DataSource: If the InfoProvider is based on a DataSource, verify that the DataSource is active and functioning correctly.
  Re-transport InfoProvider: If the InfoProvider was recently transported, consider re-transporting it or checking the transport logs for any errors.
  System Configuration Review: Review the system configuration and settings related to the InfoProvider and ensure everything is set up correctly.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like RSA1 (Data Warehousing Workbench) to manage InfoProviders and check their status.
  Authorization Objects: Familiarize yourself with relevant authorization objects (e.g., S_RS_COMP, S_RS_AUTH) that control access to InfoProviders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for RSDA492 in the SAP Support Portal.
  Logs and Traces: Review system logs and traces (e.g., ST22 for dumps, SM21 for system logs) for additional context on the error.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or BW team for further investigation.