How To Fix RSCRM_IMP_CORE036 - Exception occurred while attempting to prepare synchronization

SAP Error Message - Details

• Message type: E = Error

• Message class: RSCRM_IMP_CORE - Message class for planning BI

• Message number: 036

• Message text: Exception occurred while attempting to prepare synchronization

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSCRM_IMP_CORE036 - Exception occurred while attempting to prepare synchronization ?

  The SAP error message RSCRM_IMP_CORE036 typically indicates that there is an issue during the synchronization process in the SAP system, particularly related to the SAP Customer Relationship Management (CRM) module. This error can occur for various reasons, and understanding the cause is essential for troubleshooting.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being synchronized, such as missing or incorrect entries in the database.
  Configuration Issues: Incorrect configuration settings in the CRM system or in the middleware (like SAP PI/PO) can lead to synchronization failures.
  Network Issues: Problems with network connectivity between systems can interrupt the synchronization process.
  Authorization Issues: The user or service account executing the synchronization may lack the necessary permissions to access certain data.
  System Performance: High load on the system or performance issues can lead to timeouts or failures during synchronization.
  Transport Issues: If the synchronization involves transporting data between different systems (e.g., from development to production), issues in the transport layer can cause failures.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) and the system logs (transaction SM21) for more detailed error messages that can provide insights into the root cause.
  Data Validation: Validate the data being synchronized to ensure there are no inconsistencies or missing entries. Use transaction codes like SE11 or SE16 to check the relevant tables.
  Configuration Review: Verify the configuration settings in the CRM system and middleware. Ensure that all necessary settings are correctly configured.
  Network Check: Ensure that there are no network issues affecting connectivity between systems. Check firewalls, proxies, and network settings.
  Authorization Check: Ensure that the user or service account has the necessary authorizations to perform the synchronization. Use transaction SU53 to check for authorization failures.
  Performance Monitoring: Monitor system performance and check for any bottlenecks. Consider optimizing the system or scheduling synchronization during off-peak hours.
  Transport Management: If the issue is related to transport, check the transport logs and ensure that all necessary objects have been transported correctly.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for CRM and synchronization processes to ensure compliance with best practices.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.