How To Fix RSCRM140 - Error when determining hierarchy information

SAP Error Message - Details

• Message type: E = Error

• Message class: RSCRM - RSCRM: Messages

• Message number: 140

• Message text: Error when determining hierarchy information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSCRM140 - Error when determining hierarchy information ?

  The SAP error message RSCRM140 typically occurs when there is an issue with determining hierarchy information in the context of SAP BW (Business Warehouse) or SAP CRM (Customer Relationship Management). This error can arise due to various reasons, including issues with the hierarchy structure, missing data, or configuration problems.
  Causes of RSCRM140 Error
  
  
  Missing Hierarchy Data: The hierarchy data that the system is trying to access may not exist or may not be properly maintained in the system.
  
  
  Incorrect Hierarchy Configuration: The hierarchy might not be correctly configured in the system, leading to issues when the system attempts to retrieve hierarchy information.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the hierarchy data.
  
  
  Data Inconsistencies: There may be inconsistencies in the data that prevent the system from correctly determining the hierarchy.
  
  
  Transport Issues: If the hierarchy was transported from one system to another, there may have been issues during the transport process.
  
  
  Solutions to RSCRM140 Error
  
  
  Check Hierarchy Data: Verify that the hierarchy data exists and is correctly maintained. You can do this by checking the relevant hierarchy nodes and ensuring that they are active and correctly structured.
  
  
  Review Hierarchy Configuration: Ensure that the hierarchy is properly configured in the system. This includes checking the settings in the relevant transaction codes (e.g., RSH1 for creating hierarchies).
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the hierarchy data. You may need to consult with your SAP security team to verify and adjust authorizations.
  
  
  Data Consistency Check: Run consistency checks on the data to identify and resolve any inconsistencies. This may involve using transaction codes like RSA1 for data modeling and checking for errors.
  
  
  Transport Validation: If the hierarchy was transported, check the transport logs for any errors or warnings that may indicate issues during the transport process.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical expertise in ABAP or BW.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as RSA1 (Data Warehousing Workbench), RSH1 (Hierarchy Maintenance), and others that may help in managing hierarchies.
  
  
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  
  
  Documentation: Review SAP documentation related to hierarchy management in BW and CRM for best practices and troubleshooting steps.
  
  
  By following these steps, you should be able to identify the cause of the RSCRM140 error and implement a suitable solution. If the problem persists, consider reaching out to SAP support for further assistance.