How To Fix RSAPI_CTC039 - Error when calling documentation

SAP Error Message - Details

• Message type: E = Error

• Message class: RSAPI_CTC - Messages to be shown for BW SAPI configurations

• Message number: 039

• Message text: Error when calling documentation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSAPI_CTC039 - Error when calling documentation ?

  The SAP error message RSAPI_CTC039 typically occurs when there is an issue with the documentation or help content in the SAP system. This error can arise due to various reasons, such as missing documentation, issues with the SAP Help Portal, or problems with the configuration of the SAP system.
  Cause:
  
  Missing Documentation: The specific documentation or help content that the system is trying to access may not be available or has not been installed.
  Network Issues: There may be connectivity issues preventing the system from accessing the SAP Help Portal or other online resources.
  Configuration Issues: The system may not be properly configured to access the documentation, such as incorrect settings in the SAP GUI or missing authorizations.
  Version Mismatch: The version of the SAP system may not match the version of the documentation being requested.
  
  Solution:
  
  Check Documentation Availability: Ensure that the required documentation is available in the system. You may need to install or update the relevant help content.
  Network Connectivity: Verify that there are no network issues preventing access to the SAP Help Portal. Check your internet connection and firewall settings.
  System Configuration: Review the configuration settings in the SAP GUI. Ensure that the settings for accessing online help are correctly configured.
  Update SAP System: If you are using an older version of SAP, consider updating to a newer version that may have better support for documentation access.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the documentation. You may need to consult with your SAP security team.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. They may provide specific guidance based on your system configuration and version.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for notes related to RSAPI_CTC039.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for your specific version to ensure you are following the correct procedures for accessing help content.
  
  By following these steps, you should be able to diagnose and resolve the RSAPI_CTC039 error in your SAP system.