How To Fix RS_DB_DB6397 - Error during determination of pagesize of the database

SAP Error Message - Details

• Message type: E = Error

• Message class: RS_DB_DB6 - DB6-Specific Messages in SAP BW

• Message number: 397

• Message text: Error during determination of pagesize of the database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RS_DB_DB6397 - Error during determination of pagesize of the database ?

  The SAP error message RS_DB_DB6397 indicates that there was an issue during the determination of the page size of the database. This error can occur in various contexts, often related to database connectivity or configuration issues. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Database Connectivity Issues: The SAP system may not be able to connect to the database due to network issues, incorrect connection parameters, or database server downtime.
  Database Configuration: The database may not be configured correctly, or there may be inconsistencies in the database settings.
  Insufficient Permissions: The user account that the SAP system is using to connect to the database may not have sufficient permissions to access the necessary database metadata.
  Database Version Compatibility: There may be compatibility issues between the SAP system and the database version being used.
  Corrupted Database Metadata: The metadata in the database may be corrupted, leading to issues when the SAP system tries to read it.
  
  Solutions:
  
  
  Check Database Connectivity:
  
  Verify that the database server is up and running.
  Check network connectivity between the SAP application server and the database server.
  Ensure that the connection parameters (hostname, port, username, password) are correct.
  
  
  
  Review Database Configuration:
  
  Check the database configuration settings to ensure they are correct.
  Look for any recent changes to the database configuration that might have caused the issue.
  
  
  
  Verify User Permissions:
  
  Ensure that the user account used by the SAP system has the necessary permissions to access the database and its metadata.
  Grant the required permissions if they are missing.
  
  
  
  Check Compatibility:
  
  Verify that the version of the database is compatible with the version of the SAP system you are using.
  Consult SAP notes or documentation for any known compatibility issues.
  
  
  
  Database Metadata Check:
  
  Run database consistency checks to ensure that the metadata is not corrupted.
  If corruption is found, you may need to restore from a backup or repair the database.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Support Portal: Use the SAP Support Portal to search for specific notes related to RS_DB_DB6397.
  Database Documentation: Refer to the documentation for your specific database (e.g., Oracle, SQL Server, HANA) for troubleshooting connectivity and configuration issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your database administrator or SAP support for further assistance.