How To Fix RQ122 - No customer master record exists for payer &

SAP Error Message - Details

• Message type: E = Error

• Message class: RQ - Messages for Cash Management and Forecast

• Message number: 122

• Message text: No customer master record exists for payer &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RQ122 - No customer master record exists for payer & ?

  The SAP error message RQ122 indicates that there is no customer master record for the specified payer in the system. This error typically occurs during the processing of billing documents, sales orders, or other transactions that require a customer master record.
  Cause:
  
  Missing Customer Master Record: The most common cause is that the customer master record for the specified payer has not been created in the system.
  Incorrect Payer Information: The payer information in the transaction may be incorrect or misspelled, leading to the system being unable to find the corresponding customer master record.
  Data Deletion: The customer master record may have been deleted or marked as inactive.
  Incorrect Company Code: The customer master record may exist, but it is not assigned to the correct company code or sales area.
  
  Solution:
  
  
  Create Customer Master Record:
  
  If the customer does not exist, you need to create a new customer master record using transaction code XD01 (for general data) or VD01 (for sales area data).
  Ensure that you fill in all required fields, including the payer information.
  
  
  
  Verify Payer Information:
  
  Check the transaction where the error occurred and verify that the payer information is correct.
  Ensure that the payer number is correctly entered and corresponds to an existing customer master record.
  
  
  
  Check Customer Status:
  
  Use transaction code XD03 (for general data) or VD03 (for sales area data) to check if the customer master record exists and is active.
  If the record is inactive, you may need to reactivate it.
  
  
  
  Check Company Code and Sales Area:
  
  Ensure that the customer master record is assigned to the correct company code and sales area that you are working with.
  If necessary, create or modify the customer master record to include the correct company code and sales area.
  
  
  
  Consult with Your SAP Administrator:
  
  If you are unable to resolve the issue, consult with your SAP administrator or support team for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  VD01: Create Customer (Sales Area Data)
  VD02: Change Customer (Sales Area Data)
  VD03: Display Customer (Sales Area Data)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master records and billing processes.
  
  
  Documentation: Refer to SAP documentation for detailed information on customer master data management and the billing process.
  
  
  By following these steps, you should be able to resolve the RQ122 error and ensure that the necessary customer master records are in place for your transactions.