How To Fix RPM_UI011 - Invalid user name or password

SAP Error Message - Details

• Message type: E = Error

• Message class: RPM_UI - UI related messages

• Message number: 011

• Message text: Invalid user name or password

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RPM_UI011 - Invalid user name or password ?

  The SAP error message RPM_UI011, which indicates "Invalid user name or password," typically occurs when a user attempts to log into the SAP system with incorrect credentials. Here are the potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Username or Password: The most common cause is that the user has entered an incorrect username or password.
  Account Lockout: The user account may be locked due to multiple failed login attempts.
  Expired Password: The password may have expired, requiring the user to reset it.
  User Not Authorized: The user may not have the necessary authorizations to access the system.
  System Configuration Issues: There may be issues with the system configuration or user management settings.
  Network Issues: Connectivity problems may prevent the user from reaching the authentication server.
  
  Solutions:
  
  Verify Credentials: Double-check the username and password for accuracy. Ensure that the Caps Lock key is not on and that the correct keyboard layout is being used.
  Password Reset: If the password is forgotten or expired, use the password reset functionality, if available, or contact your system administrator to reset it.
  Account Unlock: If the account is locked, the user should contact the system administrator to unlock the account.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the SAP system. This may require assistance from an SAP security administrator.
  Review System Logs: Check the system logs for any additional error messages or information that may provide insight into the issue.
  Network Connectivity: Ensure that there are no network issues preventing access to the SAP system.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  User Management: Familiarize yourself with the user management and authorization concepts in SAP, as they can help in troubleshooting access issues.
  Documentation: Refer to the official SAP documentation for guidance on user authentication and security settings.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your IT support team or SAP support for further investigation.