How To Fix RPLM_MT_BE014 - Control key &1 for external processing and external service not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: RPLM_MT_BE - Messages for Package RPLM_MT_BE

• Message number: 014

• Message text: Control key &1 for external processing and external service not supported

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RPLM_MT_BE014 - Control key &1 for external processing and external service not supported ?

  The SAP error message RPLM_MT_BE014 indicates that the control key specified in the transaction or process does not support external processing or external services. This error typically arises in the context of maintenance planning or service management when trying to create or process a maintenance order or service order that is configured incorrectly.
  Cause:
  
  Invalid Control Key: The control key specified in the order does not allow for external processing or external services. Control keys define how operations are processed and can restrict certain functionalities.
  Configuration Issues: The control key may not be configured to allow external services in the system settings.
  Order Type Restrictions: The order type associated with the maintenance or service order may not support external processing.
  
  Solution:
  
  
  Check Control Key Configuration:
  
  Go to the configuration settings for control keys in SAP (Transaction code: OPL8).
  Verify that the control key you are using allows for external processing and external services. If it does not, you may need to create a new control key or modify the existing one to include these options.
  
  
  
  Change Control Key in Order:
  
  If the control key is incorrect, you can change it in the order. Open the order in the relevant transaction (e.g., IW31 for creating orders) and select a control key that supports external processing.
  
  
  
  Review Order Type Settings:
  
  Check the settings for the order type associated with your maintenance or service order. Ensure that it is configured to allow external processing.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for more details on control keys and their configurations.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Control Keys: Control keys are used in SAP to define how operations are processed in maintenance orders. They determine whether operations can be performed internally or externally.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and OPL8 (Control Key Configuration).
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.