How To Fix RMPS_DESK021 - Scanning not possible; No initial scenario found

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_DESK - Messages of Electronic Desk

• Message number: 021

• Message text: Scanning not possible; No initial scenario found

What causes this issue?

No configured input scenarios (Ascent Capture: "Batchclasses") were
found on the frontend computer (PC).

System Response

It is not possible to scan.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check the configuration of the scan software on this
frontend computer (PC). Configure the corresponding "Batchclasses"
of the Ascent Capture scan software.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_DESK021 - Scanning not possible; No initial scenario found ?

  The SAP error message RMPS_DESK021, which states "Scanning not possible; No initial scenario found," typically occurs in the context of the SAP Document Management System (DMS) or when using the SAP ArchiveLink interface for document scanning and management. This error indicates that the system cannot find a valid initial scenario for the scanning process, which is necessary for the system to know how to handle the scanned documents.
  Causes:
  
  Missing Configuration: The initial scenario for scanning may not be configured in the system. This could be due to missing entries in the configuration tables or settings related to the scanning process.
  User Authorization: The user may not have the necessary authorizations to access the scanning scenarios or the related documents.
  Incorrect Document Type: The document type being used for scanning may not be linked to a valid scenario.
  System Settings: There may be issues with the system settings or parameters that define how scanning should be handled.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the SAP configuration settings for Document Management or ArchiveLink.
  Ensure that the initial scenarios for scanning are properly defined and activated.
  Verify that the document types are correctly linked to the scanning scenarios.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to perform scanning operations.
  If needed, consult with your SAP security team to adjust the user roles.
  
  
  
  Review Document Types:
  
  Ensure that the document type you are trying to scan is correctly set up in the system and associated with a valid initial scenario.
  You can check this in the DMS configuration settings.
  
  
  
  System Parameters:
  
  Review the system parameters related to scanning and document management to ensure they are set correctly.
  Consult the SAP documentation or your system administrator for guidance on the necessary parameters.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Testing:
  
  After making any changes, perform a test scan to verify that the issue has been resolved.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring Document Management and ArchiveLink.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify and resolve the cause of the RMPS_DESK021 error in your SAP system.