How To Fix RLB078 - Knowledge Workbench settings are not complete

SAP Error Message - Details

• Message type: E = Error

• Message class: RLB - Reuse Library

• Message number: 078

• Message text: Knowledge Workbench settings are not complete

What causes this issue?

The settings for the RFC destinations to display Knowledge Workbench
(KW) documents are not complete.

System Response

The KW documents cannot be displayed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

In table SDOKDOCSP maintain the RFC destination for the area IWBHELP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RLB078 - Knowledge Workbench settings are not complete ?

  The SAP error message RLB078 indicates that the Knowledge Workbench (KWB) settings are incomplete. This error typically arises when the configuration for the Knowledge Workbench is not fully set up, which can prevent users from accessing or utilizing the KWB functionalities effectively.
  Cause:
  The error can be caused by several factors, including:
  
  Incomplete Configuration: The Knowledge Workbench settings in the SAP system may not be fully configured. This can include missing entries in customizing tables or settings that have not been activated.
  Authorization Issues: Users may not have the necessary authorizations to access certain KWB functionalities, leading to incomplete settings.
  Missing or Incorrect Data: Required data for KWB, such as document types, categories, or other related settings, may be missing or incorrectly defined.
  
  Solution:
  To resolve the RLB078 error, you can follow these steps:
  
  
  Check Configuration Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the Knowledge Workbench settings.
  Ensure that all necessary settings are completed. This includes checking the configuration for document types, categories, and other related settings.
  
  
  
  Review Authorization:
  
  Verify that the user has the appropriate authorizations to access the Knowledge Workbench. This can be done by checking the user roles and profiles assigned to the user.
  
  
  
  Check for Missing Data:
  
  Ensure that all required data for the Knowledge Workbench is present and correctly configured. This may involve checking for missing entries in relevant tables or customizing settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help notes related to the Knowledge Workbench for specific configuration steps and requirements.
  
  
  
  System Logs:
  
  Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  SAP Notes: Look for SAP Notes related to the Knowledge Workbench and the specific error message RLB078. These notes may contain important information about known issues and fixes.
  Training and Documentation: Review any training materials or documentation related to the Knowledge Workbench to ensure that all users are aware of the correct procedures and configurations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the RLB078 error in your SAP system.