How To Fix RFM_ST_PICK_ORD002 - Maintain settings for store pickup order; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: RFM_ST_PICK_ORD - Message Class for BO Store Pickup Order

• Message number: 002

• Message text: Maintain settings for store pickup order; see long text

What causes this issue?

You have not maintained one of the following settings for store pickup
order:
Shipping point
Short picking reason
Handover reason

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You need to maintain the appropriate values for the following fields in
the Customizing activity <ZH>Define Basic Settings for Store Pickup
Order</> at <ZK>Logistics - General</> -> <ZK>Store Operations</> ->
<ZK>In-Store Merchandise and Inventory Management - UI5 Apps</> ->
<ZK>Pick and Hand Over Orders (Click-and-Collect)</> -> <ZK>Define
Settings for Store Pickup Order</>.
<LS>Shipping Point</>: to generate store pickup order and picking
requests
<LS>Short Picking Reason</>: to update sales order in case product is
unavailable at the store.
<LS>Handover Reason</>: to update sales order in case of
click-and-reserve scenario.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RFM_ST_PICK_ORD002 - Maintain settings for store pickup order; see long text ?

  The SAP error message RFM_ST_PICK_ORD002, which states "Maintain settings for store pickup order; see long text," typically indicates that there is a configuration issue related to the store pickup order process in your SAP system. This error can occur in the context of SAP Retail or SAP S/4HANA when trying to process a store pickup order.
  Cause:
  The error usually arises due to one or more of the following reasons:
  
  Missing Configuration: The necessary settings for store pickup orders have not been maintained in the system. This could include settings related to the store, the order type, or the logistics processes.
  Inconsistent Master Data: There may be inconsistencies in the master data related to the store, products, or order types that are required for processing store pickup orders.
  Authorization Issues: The user may not have the necessary authorizations to access or process store pickup orders.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration Settings:
  
  Navigate to the relevant configuration settings in the SAP system. This can typically be found in the SPRO transaction under the Retail or Logistics sections.
  Ensure that all necessary settings for store pickup orders are maintained. This includes:
  
  Store settings (e.g., store master data)
  Order type settings for store pickup
  Delivery and logistics settings related to store pickup
  
  
  
  
  
  Review Master Data:
  
  Check the master data for the store and the products involved in the order. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  
  
  User Authorizations:
  
  Verify that the user attempting to process the store pickup order has the necessary authorizations. This can be checked in the user roles and profiles.
  
  
  
  Consult Long Text:
  
  The error message suggests checking the long text for more details. You can do this by navigating to the error message in the SAP GUI and viewing the long text, which may provide additional context or specific configuration areas that need attention.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration for store pickup orders.
  Documentation: Refer to SAP documentation or guides related to store pickup processes in your version of SAP (e.g., SAP S/4HANA, SAP Retail).
  Support: If the issue persists after checking the configuration and master data, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the RFM_ST_PICK_ORD002 error in your SAP system.