How To Fix RFM_PSST_MSG010 - Customer not found

SAP Error Message - Details

• Message type: E = Error

• Message class: RFM_PSST_MSG - Message Class for PSST

• Message number: 010

• Message text: Customer not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RFM_PSST_MSG010 - Customer not found ?

  The SAP error message RFM_PSST_MSG010, which states "Customer not found," typically occurs when a transaction or process is attempting to access customer data that does not exist in the system. This can happen in various scenarios, such as during sales order processing, billing, or customer master data retrieval.
  Causes:
  
  Customer Master Data Not Created: The customer may not have been created in the system, or the customer master record is missing.
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Data Deactivated: The customer record may exist but could be marked as inactive or blocked.
  Data Synchronization Issues: If the system is integrated with other systems (like CRM or third-party applications), there may be synchronization issues leading to missing data.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data.
  
  Solutions:
  
  
  Verify Customer Existence:
  
  Check if the customer exists in the system by using transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
  Ensure that the customer number is entered correctly.
  
  
  
  Create Customer Master Data:
  
  If the customer does not exist, create a new customer master record using transaction codes XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  
  
  
  Check Customer Status:
  
  If the customer exists but is inactive, you may need to reactivate the customer record. This can be done in the customer master data maintenance transaction.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access customer data. This may involve checking roles and permissions in the user profile.
  
  
  
  Data Synchronization:
  
  If the system is integrated with other applications, check for any data synchronization issues. Ensure that the customer data is correctly replicated across systems.
  
  
  
  Consult with IT Support:
  
  If the issue persists, it may be beneficial to consult with your IT support team or SAP Basis team to investigate further, especially if there are underlying technical issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer master data management, such as XD01, XD02, XD03, VD01, VD02, and VD03.
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data handling.
  Documentation: Review SAP documentation for customer master data management to understand the processes and requirements better.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.