How To Fix REXCRAIT552 - Device type of & is not compatible with Adobe Document Server

SAP Error Message - Details

• Message type: E = Error

• Message class: REXCRAIT - Italian localisation RE-FX

• Message number: 552

• Message text: Device type of & is not compatible with Adobe Document Server

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message REXCRAIT552 - Device type of & is not compatible with Adobe Document Server ?

  The SAP error message REXCRAIT552 indicates that the device type specified is not compatible with the Adobe Document Server (ADS). This error typically arises when trying to generate PDF documents using ADS, and it suggests that the device type configured in SAP for the output is not supported by the Adobe Document Server.
  Cause:
  
  Incorrect Device Type: The device type specified in the print settings is not compatible with the Adobe Document Server. For example, using a device type meant for traditional printers instead of one designed for PDF generation.
  Missing or Incorrect Configuration: The device type may not be properly configured in the SAP system, or the ADS may not be set up correctly to handle the specified device type.
  Outdated or Unsupported Device Type: The device type may be outdated or not supported by the version of ADS you are using.
  
  Solution:
  
  
  Check Device Type:
  
  Go to transaction SPAD (Spool Administration) in SAP.
  Check the device type assigned to the output device you are using. Ensure that it is compatible with Adobe Document Server.
  The recommended device types for PDF generation are typically PDF1 or PDF2.
  
  
  
  Change Output Device:
  
  If the current device type is not compatible, change the output device to one that uses a compatible device type (like PDF1 or PDF2).
  
  
  
  Configure Adobe Document Server:
  
  Ensure that the Adobe Document Server is correctly configured in your SAP system. This includes checking the connection settings and ensuring that the ADS is running properly.
  
  
  
  Update Device Type:
  
  If you are using a custom device type, ensure that it is updated and compatible with the current version of ADS.
  
  
  
  Test PDF Generation:
  
  After making changes, test the PDF generation again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide updates regarding device types and ADS compatibility.
  Documentation: Review the SAP documentation regarding Adobe Document Services and supported device types for generating PDFs.
  System Logs: Check system logs for any additional error messages that might provide more context about the issue.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.