How To Fix RECNNT018 - It is not possible to activate a rejected notice

SAP Error Message - Details

• Message type: E = Error

• Message class: RECNNT - Notice

• Message number: 018

• Message text: It is not possible to activate a rejected notice

What causes this issue?

A rejected notice <ZH>cannot</> be activated.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Reset the rejection (date and reason) to activate the notice.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RECNNT018 - It is not possible to activate a rejected notice ?

  The SAP error message RECNNT018, which states "It is not possible to activate a rejected notice," typically occurs in the context of the SAP system when dealing with notifications or alerts that have been rejected. This error can arise in various modules, particularly in the context of SAP Customer Service (CS) or SAP Plant Maintenance (PM).
  Cause:
  The error is triggered when a user attempts to activate or process a notification that has been previously rejected. In SAP, a rejected notification cannot be reactivated or processed further until certain conditions are met. The rejection status indicates that the notification has been deemed invalid or requires further action before it can be processed.
  Solution:
  To resolve the RECNNT018 error, you can follow these steps:
  
  
  Check Notification Status: Verify the status of the notification in question. If it is marked as rejected, you will need to address the reasons for the rejection.
  
  
  Review Rejection Reasons: Understand why the notification was rejected. This could involve checking for missing information, incorrect data, or other issues that need to be resolved.
  
  
  Correct the Notification: Make the necessary corrections to the notification. This may involve updating fields, adding missing information, or addressing any other issues that led to the rejection.
  
  
  Recreate the Notification: If the notification cannot be corrected, consider creating a new notification with the correct information instead of trying to reactivate the rejected one.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the module you are working with (e.g., CS, PM).
  
  
  User Authorization: Ensure that you have the necessary authorizations to make changes to notifications. Sometimes, restrictions on user roles can prevent actions from being taken.
  
  
  Contact Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to notifications (e.g., IW21 for creating notifications, IW22 for changing notifications).
  User Training: Ensure that users are trained on the proper procedures for handling notifications, including how to address rejections.
  
  By following these steps, you should be able to resolve the RECNNT018 error and successfully manage your notifications in SAP.