How To Fix RDSV_DS_GEN_XX001 - Digital signature cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: RDSV_DS_GEN_XX - Regulatory validation of certificates

• Message number: 001

• Message text: Digital signature cannot be created

What causes this issue?

An error occurred during checks of the system environment involved in
creating the digital signature. System settings to enable the system to
create the digital signature are not performed so far or they are
inconsistent.
The system cannot derive a more specific root cause of the issue.

System Response

The digital signature cannot be generated since it was invalid<(>,<)> or
generation is not possible. The current document cannot be posted.

How to fix this error?

Make a note of the procedure that leads to this error and contact SAP
development support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RDSV_DS_GEN_XX001 - Digital signature cannot be created ?

  The SAP error message RDSV_DS_GEN_XX001 indicates that there is an issue with creating a digital signature in the SAP system. This error can occur in various contexts, such as when trying to sign documents or transactions that require a digital signature.
  Possible Causes:
  
  
  Missing or Incorrect Configuration: The digital signature functionality may not be properly configured in the SAP system. This includes settings related to the digital signature service or the cryptographic library.
  
  
  Certificate Issues: The digital certificate used for signing may be missing, expired, or not properly installed in the system. The certificate must be valid and accessible.
  
  
  Authorization Issues: The user attempting to create the digital signature may not have the necessary authorizations or roles assigned to perform this action.
  
  
  Technical Issues: There may be underlying technical issues, such as problems with the SAP kernel, or issues with the cryptographic service provider.
  
  
  Network Issues: If the digital signature relies on external services (like a certificate authority), network issues could prevent successful communication.
  
  
  Solutions:
  
  
  Check Configuration: Verify that the digital signature configuration is correct. This includes checking the settings in transaction STRUST (for SSL and digital certificates) and ensuring that the digital signature service is properly set up.
  
  
  Validate Certificates: Ensure that the digital certificate is valid, not expired, and correctly installed. You can check this in transaction STRUST. If necessary, import a new certificate.
  
  
  Review Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to create digital signatures. This can be done through transaction PFCG.
  
  
  Check Logs: Review the system logs for any additional error messages or warnings that could provide more context about the issue. You can use transaction SLG1 to check application logs.
  
  
  Update SAP Kernel: If the issue persists, consider updating the SAP kernel to the latest version, as there may be bug fixes related to digital signatures.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to digital signatures for any specific configurations or known issues.
  
  
  Contact SAP Support: If none of the above solutions resolve the issue, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  STRUST: Manage SSL and digital certificates.
  PFCG: Role maintenance for user authorizations.
  SLG1: Display application logs.
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review SAP Help documentation related to digital signatures and security settings for more detailed guidance.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the RDSV_DS_GEN_XX001 error in your SAP system.