How To Fix RDM_OPT_PROMO_IN001 - Customer type &1 is not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: RDM_OPT_PROMO_IN - Demand Management Promotion Inbound Interface

• Message number: 001

• Message text: Customer type &1 is not defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RDM_OPT_PROMO_IN001 - Customer type &1 is not defined ?

  The SAP error message RDM_OPT_PROMO_IN001 indicates that a customer type specified in a promotion or pricing condition is not defined in the system. This typically occurs in the context of promotions or discounts where the system expects a specific customer type to be available for processing.
  Cause:
  
  Undefined Customer Type: The customer type referenced in the promotion or pricing condition does not exist in the system.
  Configuration Issues: There may be a configuration issue where the customer type has not been properly set up in the relevant master data.
  Data Entry Error: There could be a typo or incorrect entry in the promotion setup that references a non-existent customer type.
  
  Solution:
  
  
  Check Customer Type Configuration:
  
  Navigate to the relevant configuration settings in SAP (usually found in the SPRO transaction).
  Ensure that the customer type in question is defined and properly configured.
  
  
  
  Review Promotion Setup:
  
  Go to the promotion or pricing condition setup where the error is occurring.
  Verify that the customer type is correctly referenced and matches the defined types in the system.
  
  
  
  Create or Update Customer Type:
  
  If the customer type does not exist, you may need to create it. This can typically be done in the customer master data settings.
  If it exists but is not configured correctly, update the settings as necessary.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific guidance on customer types and promotions.
  
  
  
  Testing:
  
  After making changes, test the promotion or pricing condition again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, VD01 for creating customer master data, or VK11 for maintaining pricing conditions.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that you have the necessary permissions to make changes to customer types and promotions in the system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in pricing and promotions.