How To Fix RDM_OPT_INBOUND031 - No promotion type found for media type &1 and customer type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: RDM_OPT_INBOUND - Import Framework Message Class

• Message number: 031

• Message text: No promotion type found for media type &1 and customer type &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RDM_OPT_INBOUND031 - No promotion type found for media type &1 and customer type &2 ?

  The SAP error message RDM_OPT_INBOUND031 indicates that the system could not find a promotion type for the specified media type and customer type. This error typically occurs in the context of the Retail Data Management (RDM) module when processing inbound data related to promotions.
  
  Cause:
  The error can be caused by several factors:
  
  Missing Configuration: The promotion type for the specified media type and customer type has not been defined in the system.
  Incorrect Data: The data being processed may contain incorrect or unexpected values for media type or customer type.
  Master Data Issues: There may be issues with the master data setup, such as missing or incorrect entries for media types or customer types.
  Integration Issues: If the data is being imported from an external system, there may be discrepancies in the data mapping or transformation.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for promotions in the RDM