How To Fix RD309 - Use input help to display the valid values

SAP Error Message - Details

• Message type: E = Error

• Message class: RD - CO-PA Connection to SAP BW

• Message number: 309

• Message text: Use input help to display the valid values

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RD309 - Use input help to display the valid values ?

  The SAP error message RD309 ("Use input help to display the valid values") typically occurs when a user attempts to enter a value in a field that does not accept the input provided, or when the input is not valid according to the predefined values in the system. This error is common in various SAP modules, especially when dealing with fields that have a limited set of valid entries.
  Cause:
  
  Invalid Input: The value entered in the field does not match any of the valid values defined for that field.
  Missing Master Data: The required master data (like customer, vendor, material, etc.) may not exist in the system.
  Field Configuration: The field may be configured to accept only specific values, and the input does not meet those criteria.
  Authorization Issues: The user may not have the necessary authorizations to access certain values.
  
  Solution:
  
  Use Input Help: Click on the input help (often represented by a button with a question mark or a dropdown arrow) next to the field to view the list of valid values. This will help you select an appropriate value.
  Check Master Data: Ensure that the relevant master data exists in the system. If it does not, you may need to create it or ask your administrator to do so.
  Review Field Configuration: If you have access, check the field configuration to understand what values are valid and why your input might be rejected.
  Consult Documentation: Refer to the SAP documentation or help files for the specific module you are working in to understand the valid inputs for that field.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or system administrator for assistance.
  
  Related Information:
  
  Transaction Codes: Depending on the context of the error, you may be using specific transaction codes (e.g., VA01 for sales orders, ME21N for purchase orders) where this error can occur.
  Field Attributes: Understanding the attributes of the field (like data type, length, and value range) can help in troubleshooting.
  User Authorizations: Ensure that you have the necessary authorizations to access the data you are trying to input.
  
  By following these steps, you should be able to identify the cause of the RD309 error and take appropriate action to resolve it.