How To Fix RD255 - Time zone could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: RD - CO-PA Connection to SAP BW

• Message number: 255

• Message text: Time zone could not be determined

What causes this issue?

The time zone of the SAP system could not be determined. The time zone
is required to determine the UTC time (which is used as the basis for
the CO-PA time stamp) from the time stamp of the generic delta (which
uses the application server time). The transaction data is extracted
using the CO-PA timestamp.

System Response

Processing is terminated.

How to fix this error?

Make the Customizing settings for your time zone as described in SAP
Note 198411, and then restart the extraction.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RD255 - Time zone could not be determined ?

  The SAP error message RD255, which states "Time zone could not be determined," typically occurs when the system is unable to identify the time zone settings for a user or a specific location. This can happen for various reasons, including missing or incorrect configuration settings in the user profile or system settings.
  Causes:
  
  User Profile Settings: The time zone may not be set in the user profile. If a user does not have a time zone defined, the system cannot determine the appropriate time zone for their activities.
  Client Settings: The client settings may not have a default time zone configured, leading to issues when users attempt to perform time-sensitive operations.
  System Configuration: There may be issues with the system configuration related to time zones, such as missing entries in the time zone table.
  Transport Issues: If the system has recently undergone a transport or upgrade, it may have affected the time zone settings.
  
  Solutions:
  
  
  Check User Profile:
  
  Go to the user profile settings (transaction code SU01).
  Ensure that the time zone is set correctly for the user. You can find this under the "Defaults" tab.
  If it is not set, update the time zone to the correct value.
  
  
  
  Client Settings:
  
  Check the client settings (transaction code SCC4).
  Ensure that the default time zone is configured for the client. If not, set the appropriate time zone.
  
  
  
  System Configuration:
  
  Verify the time zone configuration in the system. You can check the time zone settings in the table TSTZ (Time Zone Table).
  Ensure that the necessary time zone entries are present and correctly configured.
  
  
  
  Check for Transport Issues:
  
  If the issue arose after a transport or upgrade, review the transport logs for any errors related to time zone settings.
  If necessary, reapply the transport or correct any inconsistencies.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  
  System Restart:
  
  In some cases, a system restart may help in refreshing the configuration and resolving the issue.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on user profile management and time zone settings.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to resolve the RD255 error and ensure that the time zone is correctly determined for users in your SAP system.