How To Fix RA491 - Could not determine data for MTE &1

SAP Error Message - Details

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 491

• Message text: Could not determine data for MTE &1

What causes this issue?

The system is unable to determine data for the specified MTE. This is
caused by an internal error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your SAP consultant.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA491 - Could not determine data for MTE &1 ?

  The SAP error message RA491, which states "Could not determine data for MTE &1," typically occurs in the context of monitoring and managing technical systems in SAP, particularly when dealing with Monitoring Template Elements (MTEs) in the SAP Solution Manager or other monitoring tools.
  Cause:
  The error message RA491 can be triggered by several factors, including:
  
  Missing Configuration: The MTE might not be properly configured or might be missing necessary data in the system.
  Data Collection Issues: There could be issues with the data collection process, such as the data not being available at the time of the request.
  Authorization Issues: The user may not have the necessary authorizations to access the data related to the MTE.
  Technical Issues: There may be underlying technical issues, such as problems with the connection to the database or the monitoring system.
  
  Solution:
  To resolve the RA491 error, you can take the following steps:
  
  
  Check MTE Configuration:
  
  Verify that the MTE is correctly configured in the system. Ensure that all necessary parameters and settings are in place.
  
  
  
  Data Availability:
  
  Ensure that the data required for the MTE is available. You may need to check the data collection jobs or processes to confirm that they are running correctly.
  
  
  
  Authorization Check:
  
  Confirm that the user encountering the error has the appropriate authorizations to access the MTE data. You may need to consult with your SAP security team to review and adjust user roles and permissions.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  System Health Check:
  
  Perform a health check of the SAP system to ensure that all components are functioning correctly. This includes checking the database connection and ensuring that all relevant services are running.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific MTE you are working with. There may be specific troubleshooting steps or known issues documented by SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Monitoring Template Elements (MTEs): MTEs are used in SAP Solution Manager to monitor various aspects of the system landscape. Understanding how MTEs work and their configuration can help in troubleshooting related issues.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM21 (System Log), and SLG1 (Application Log) for monitoring and troubleshooting.
  
  By following these steps, you should be able to identify and resolve the cause of the RA491 error in your SAP environment.