How To Fix RA472 - Cannot determine whether SAP system &1 is available

SAP Error Message - Details

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 472

• Message text: Cannot determine whether SAP system &1 is available

What causes this issue?

The system is unable to check that the specified SAP System can be
reached. This is caused by an internal error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your SAP consultant.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA472 - Cannot determine whether SAP system &1 is available ?

  The SAP error message RA472, which states "Cannot determine whether SAP system &1 is available," typically occurs in the context of Remote Function Call (RFC) or when trying to access a system that is not reachable. This error can arise due to various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Network Issues: The SAP system may not be reachable due to network problems, such as firewall settings, DNS issues, or network outages.
  System Configuration: The target SAP system may not be properly configured in the RFC destination settings.
  SAP System Down: The target SAP system might be down for maintenance or due to an unexpected failure.
  Authorization Issues: The user may not have the necessary authorizations to access the target system.
  Incorrect RFC Destination: The RFC destination may be incorrectly defined or may point to the wrong system.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Use tools like ping or telnet to check if the target SAP system is reachable from the source system.
  Ensure that there are no firewall rules blocking the connection.
  
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 in the source SAP system.
  Check the configuration of the RFC destination that points to the target system. Ensure that the connection parameters (like host, system number, client, etc.) are correct.
  Test the connection using the "Connection Test" option in SM59.
  
  
  
  Check System Status:
  
  Verify if the target SAP system is up and running. You can check this by logging into the target system or checking with the system administrator.
  
  
  
  Review Authorizations:
  
  Ensure that the user credentials used for the RFC connection have the necessary authorizations to access the target system.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and the developer trace files (transaction ST11) for any additional error messages that might provide more context.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: RFC Destinations
  SM21: System Log
  ST22: Dump Analysis
  ST01: System Trace
  ST11: Developer Traces
  
  
  
  SAP Notes: Search the SAP Support Portal for notes related to error RA472 or RFC connectivity issues.
  
  
  Documentation: Review the SAP Help Portal for documentation on RFC connections and troubleshooting connectivity issues.
  
  
  By following these steps, you should be able to diagnose and resolve the RA472 error effectively. If the issue persists, consider reaching out to your SAP Basis team or SAP support for further assistance.