How To Fix RA311 - Unable to determine segment information for system &

RA311 - Overview

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 311

• Message text: Unable to determine segment information for system &

What causes this issue?

The system cannot determine segment information for the specified
system. This is caused by an RFC communication problem.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Call Transaction RZ21 and display the segment overview. The segment
status indicates the problem:
<LS>Online</> means that everything is ok.
<LS>Offline</> means that the system has been manually shut down.
<LS>Com</> means that there is a communication error.
See the RFC documentation for help in testing and correcting the
problem.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA311 - Unable to determine segment information for system & ?

  The SAP error message RA311 "Unable to determine segment information for system &" typically occurs in the context of the SAP Real Estate Management (RE) module or during the processing of real estate-related transactions. This error indicates that the system is unable to find the necessary segment information for a specified system, which can be due to various reasons.
  Causes:
  
  Missing Configuration: The segment information may not be properly configured in the system. This could be due to missing entries in the relevant configuration tables.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to the real estate objects or segments.
  Authorization Issues: The user may not have the necessary authorizations to access the segment information.
  System Errors: There could be a temporary system error or inconsistency that is preventing the retrieval of segment information.
  Incorrect Input: The input parameters provided during the transaction may be incorrect or incomplete.
  
  Solutions:
  
  Check Configuration: Verify