How To Fix RA311 - Unable to determine segment information for system &

SAP Error Message - Details

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 311

• Message text: Unable to determine segment information for system &

What causes this issue?

The system cannot determine segment information for the specified
system. This is caused by an RFC communication problem.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Call Transaction RZ21 and display the segment overview. The segment
status indicates the problem:
<LS>Online</> means that everything is ok.
<LS>Offline</> means that the system has been manually shut down.
<LS>Com</> means that there is a communication error.
See the RFC documentation for help in testing and correcting the
problem.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA311 - Unable to determine segment information for system & ?

  The SAP error message RA311 "Unable to determine segment information for system &" typically occurs in the context of the SAP Real Estate Management (RE) module or during the processing of real estate-related transactions. This error indicates that the system is unable to find the necessary segment information for a specified system, which can be due to various reasons.
  Causes:
  
  Missing Configuration: The segment information may not be properly configured in the system. This could be due to missing entries in the relevant configuration tables.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to the real estate objects or segments.
  Authorization Issues: The user may not have the necessary authorizations to access the segment information.
  System Errors: There could be a temporary system error or inconsistency that is preventing the retrieval of segment information.
  Incorrect Input: The input parameters provided during the transaction may be incorrect or incomplete.
  
  Solutions:
  
  Check Configuration: Verify that the segment information is correctly configured in the system. This includes checking the relevant customizing settings in the SAP IMG (Implementation Guide).
  Review Master Data: Ensure that all necessary master data related to the real estate objects is complete and consistent. This includes checking for missing entries in tables related to segments.
  Authorization Check: Ensure that the user has the necessary authorizations to access the segment information. This can be done by checking the user's roles and authorizations in the system.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Reprocess the Transaction: If the error occurred during a specific transaction, try reprocessing it after ensuring that all input parameters are correct.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as RECN (Real Estate Contract Management) or REIS (Real Estate Information System) that may be related to the error.
  SAP Documentation: Review the official SAP documentation for Real Estate Management for more detailed information on configuration and troubleshooting.
  Community Forums: Check SAP Community forums or other online resources where similar issues may have been discussed and resolved by other users.
  
  By following these steps, you should be able to identify the cause of the RA311 error and implement a suitable solution.