How To Fix RA299 - The user is not assigned to a time zone

SAP Error Message - Details

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 299

• Message text: The user is not assigned to a time zone

What causes this issue?

The system administrator has not assigned the specified user to a time
zone.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA299 - The user is not assigned to a time zone ?

  The SAP error message RA299, which states "The user is not assigned to a time zone," typically occurs when a user profile does not have a time zone assigned to it. This can lead to issues with time-related functions in SAP, such as scheduling, reporting, or any other processes that depend on time settings.
  Cause:
  
  Missing Time Zone Assignment: The user profile does not have a time zone assigned in the user master data.
  User Master Data Issues: The user may have been created without proper configuration, or the time zone settings may have been inadvertently removed or not set.
  System Configuration: There may be issues with the system configuration that prevent the assignment of time zones to users.
  
  Solution:
  To resolve the RA299 error, follow these steps:
  
  
  Check User Master Data:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is encountering the error and click on the "Display" button.
  Navigate to the "Defaults" tab.
  Check if the "Time Zone" field is filled in. If it is empty, you need to assign a time zone.
  
  
  
  Assign a Time Zone:
  
  If the time zone is not assigned, you can select an appropriate time zone from the dropdown list.
  Save the changes after assigning the time zone.
  
  
  
  Verify User Roles and Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to access the functions that require time zone settings.
  
  
  
  Check System Settings:
  
  If the issue persists, check the system settings related to time zones. This may involve consulting with your SAP Basis team to ensure that the system is configured correctly.
  
  
  
  Testing:
  
  After making the changes, have the user log out and log back in to see if the error is resolved.
  
  
  
  Related Information:
  
  User Profiles: Each user in SAP has a user profile that contains various settings, including time zone, language, and other preferences.
  Time Zone Configuration: Time zones can be configured in SAP under the system settings, and it is important for accurate time tracking and reporting.
  Documentation: Refer to SAP Help documentation for more details on user management and time zone settings.
  
  If the problem continues after following these steps, it may be necessary to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.