How To Fix RA273 - Failed to determine MTE information for system &

SAP Error Message - Details

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 273

• Message text: Failed to determine MTE information for system &

What causes this issue?

The system failed to determine MTE information for the specified
system. The problem may be due to RFC communication problems, or you
may be trying to monitor an MTE that is not included in the alert
monitor.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Ensure that the MTE you want to monitor is included in the monitoring
architecture. See the RFC documentation for help in testing and
correcting the problem.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA273 - Failed to determine MTE information for system & ?

  The SAP error message RA273, which states "Failed to determine MTE information for system &," typically occurs in the context of monitoring and managing technical systems within SAP Solution Manager or other SAP environments. MTE stands for "Monitoring Tree Element," which is a component used in SAP's monitoring framework to represent various system metrics and statuses.
  Cause:
  The error can be caused by several factors, including:
  
  
  Configuration Issues: The system might not be properly configured to collect or display MTE information. This could be due to missing or incorrect settings in the monitoring configuration.
  
  
  Communication Problems: There may be issues with the communication between the SAP system and the monitoring infrastructure, such as network problems or incorrect RFC (Remote Function Call) destinations.
  
  
  Missing Authorizations: The user or service account that is trying to access the MTE information may not have the necessary authorizations to retrieve the data.
  
  
  Technical Issues: There could be underlying technical issues with the SAP system itself, such as missing components, outdated software, or system inconsistencies.
  
  
  Data Consistency: If the MTE data is inconsistent or corrupted, it may lead to this error.
  
  
  Solution:
  To resolve the RA273 error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify the configuration settings in the SAP Solution Manager or the relevant monitoring tool.
  Ensure that the monitored system is correctly registered and configured in the monitoring setup.
  
  
  
  Test Communication:
  
  Check the RFC connections between the systems involved. Use transaction SM59 to test the connections and ensure they are functioning correctly.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to access MTE information. You may need to adjust roles or permissions.
  
  
  
  Check System Logs:
  
  Review system logs (transaction SM21) and the application logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  
  
  
  Update Software:
  
  Ensure that your SAP system and Solution Manager are up to date with the latest patches and updates, as this can resolve known bugs and issues.
  
  
  
  Rebuild MTEs:
  
  If the MTE data is corrupted, you may need to rebuild the MTEs. This can often be done through the monitoring configuration tools in SAP.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be specific fixes or recommendations provided by SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM59 (RFC Destinations), SM21 (System Log), and SLG1 (Application Log) for troubleshooting.
  SAP Documentation: Review the official SAP documentation for monitoring and MTE configuration for more detailed guidance.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the RA273 error effectively.