How To Fix R9E999 - Cannot display documentation or help

SAP Error Message - Details

• Message type: E = Error

• Message class: R9E - Error Messages for Query Designer .NET

• Message number: 999

• Message text: Cannot display documentation or help

What causes this issue?

You attempted to call help or documentation. This was not found in the
system.

System Response

The documentation cannot be displayed.

How to fix this error?

Contact your system administrator and ask whether the current
documentation CD has been installed in the system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R9E999 - Cannot display documentation or help ?

  The SAP error message R9E999, which states "Cannot display documentation or help," typically occurs when a user attempts to access documentation or help files within the SAP system, but the system is unable to retrieve or display the requested information. This can be due to several reasons:
  Causes:
  
  Missing Documentation: The specific documentation or help files may not be installed or available in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the documentation.
  System Configuration: There may be configuration issues in the SAP system that prevent the help files from being displayed.
  Network Issues: If the documentation is stored on a remote server, network connectivity issues could prevent access.
  Browser Compatibility: If the help is being accessed through a web browser, compatibility issues with the browser may cause problems.
  
  Solutions:
  
  Check Documentation Availability: Ensure that the required documentation is installed in the SAP system. This may involve checking with your SAP Basis team or system administrator.
  Review Authorizations: Verify that the user has the necessary authorizations to access the help documentation. This can be done by checking the user's roles and permissions.
  System Configuration: Consult with your SAP Basis team to ensure that the system is properly configured to display help documentation. This may involve checking settings related to the SAP Help Portal or other documentation sources.
  Network Connectivity: If the documentation is hosted externally, check the network connection and ensure that the server hosting the documentation is reachable.
  Browser Settings: If accessing help through a web browser, try using a different browser or clearing the cache and cookies. Ensure that pop-ups are allowed, as some help documentation may open in a new window.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Refer to the official SAP Help Portal for guidance on accessing documentation and troubleshooting help-related issues.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your IT support team or SAP support for further investigation.