How To Fix R7823 - It was switched to customer name range

SAP Error Message - Details

• Message type: E = Error

• Message class: R7 - BW: Data basis

• Message number: 823

• Message text: It was switched to customer name range

What causes this issue?

By switching to the customer name range all subobjects belonging to the
object are created with the prefix for customer objects. (/BIC/...).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R7823 - It was switched to customer name range ?

  The SAP error message R7823, which states "It was switched to customer name range," typically occurs in the context of customer master data or when dealing with customer-specific pricing or conditions in SAP. This message indicates that the system has switched from a general name range to a specific customer name range, which can happen for various reasons.
  Cause:
  
  Customer-Specific Data: The error often arises when the system is trying to access or process data that is specific to a particular customer, but the data is not available or is incorrectly configured.
  Configuration Issues: There may be issues with the configuration of customer master records, pricing conditions, or other related settings in the SAP system.
  Data Inconsistencies: Inconsistencies in the customer master data or related tables can lead to this error, especially if the system cannot find the expected data for a general name range.
  
  Solution:
  
  Check Customer Master Data: Verify that the customer master data is correctly maintained. Ensure that all necessary fields are filled out and that there are no inconsistencies.
  Review Pricing Conditions: If the error is related to pricing, check the pricing conditions for the specific customer. Ensure that the conditions are correctly set up and that there are no missing entries.
  Configuration Review: Review the configuration settings related to customer data and pricing in the SAP system. Ensure that the settings align with the business requirements.
  Transaction Codes: Use transaction codes like XD03 (Display Customer) or VK13 (Display Pricing Condition) to check the relevant data.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the error message and related configurations.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates that could resolve the issue.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide more detailed insights based on the specific configuration and version of your SAP system.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can share their solutions.
  Testing: After making any changes, conduct thorough testing to ensure that the issue is resolved and that there are no unintended side effects.
  
  By following these steps, you should be able to identify the cause of the R7823 error and implement a solution to resolve it.