How To Fix R7396 - Characteristic &1: Referenced characteristic &2 not (actively) available

SAP Error Message - Details

• Message type: E = Error

• Message class: R7 - BW: Data basis

• Message number: 396

• Message text: Characteristic &1: Referenced characteristic &2 not (actively) available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message R7396 - Characteristic &1: Referenced characteristic &2 not (actively) available ?

  The SAP error message R7396 indicates that a characteristic you are trying to use (denoted as &1) is referencing another characteristic (denoted as &2) that is not available or not actively defined in the context you are working with. This typically occurs in the context of SAP's classification system, where characteristics are used to define the properties of objects.
  Cause:
  
  Inactive Characteristic: The referenced characteristic (&2) may not be active in the current context or may not be defined in the classification system.
  Missing Assignment: The characteristic may not be assigned to the class or object you are working with.
  Data Model Changes: Changes in the data model or configuration may have led to the characteristic being removed or deactivated.
  Authorization Issues: There may be authorization issues preventing access to the characteristic.
  
  Solution:
  
  
  Check Characteristic Status:
  
  Go to the classification system and check if the characteristic &2 is active. You can do this by navigating to the transaction code CT04 (for characteristics) and searching for &2.
  If it is inactive, you may need to activate it.
  
  
  
  Verify Assignments:
  
  Ensure that the characteristic &2 is assigned to the relevant class or object. You can check this in the class definition using transaction code CL02.
  
  
  
  Review Configuration:
  
  If there have been recent changes to the classification schema, review those changes to ensure that the necessary characteristics are still defined and active.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to access both characteristics. You may need to consult with your SAP security team if you suspect authorization issues.
  
  
  
  Consult Documentation:
  
  If you are unsure about the characteristics and their relationships, refer to the documentation or data model specifications for your specific implementation.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  CT04: Create/Change Characteristic
  CL02: Change Class
  CL03: Display Class
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.