How To Fix R2200 - No customer contacts found

SAP Error Message - Details

• Message type: E = Error

• Message class: R2 - Business Partner Contact

• Message number: 200

• Message text: No customer contacts found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message R2200 - No customer contacts found ?

  The SAP error message R2200, "No customer contacts found," typically occurs when you are trying to access or process customer contact information, but the system cannot find any associated contacts for the specified customer. This can happen in various SAP modules, such as Sales and Distribution (SD) or Customer Relationship Management (CRM).
  Causes:
  
  Missing Data: The customer master data may not have any contact persons defined. This can happen if the customer was created without entering contact details.
  Data Inconsistency: There may be inconsistencies or errors in the customer master data that prevent the system from retrieving contact information.
  Authorization Issues: The user may not have the necessary permissions to view customer contact information.
  Incorrect Customer Selection: The customer number or details entered may be incorrect, leading to the system not finding any associated contacts.
  Configuration Issues: There may be configuration settings in the SAP system that affect how customer contacts are managed or displayed.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display) and verify if there are any contact persons defined for the customer.
  If no contacts are found, you may need to add them using the appropriate transaction (e.g., XD01 for creating a customer).
  
  
  
  Verify Data Entry:
  
  Ensure that the customer number or details you are entering are correct. Double-check for typos or incorrect entries.
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to view customer contacts. This may require coordination with your SAP security team.
  
  
  
  Check Configuration:
  
  If you have access to configuration settings, review the settings related to customer contacts in the relevant modules (SD, CRM) to ensure they are set up correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on managing customer contacts and troubleshooting related issues.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, XD03, BP (Business Partner), and others that may be used to manage customer data.
  SAP Notes: Search for SAP Notes related to error R2200 in the SAP Support Portal for any specific fixes or updates.
  User Training: Ensure that users are trained on how to properly enter and manage customer contact information to prevent future occurrences of this error.
  
  By following these steps, you should be able to identify the cause of the R2200 error and implement a solution to resolve it.