How To Fix R2016 - No customer contact generated

SAP Error Message - Details

• Message type: E = Error

• Message class: R2 - Business Partner Contact

• Message number: 016

• Message text: No customer contact generated

What causes this issue?

The system settings are incomplete in the customer contact.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the required entries. To do so, choose <LS>Maintain entries
</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R2016 - No customer contact generated ?

  The SAP error message R2016 "No customer contact generated" typically occurs in the context of customer relationship management (CRM) or sales and distribution (SD) processes. This error indicates that the system was unable to create a customer contact for a specific transaction or process. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Missing Data: Required fields for creating a customer contact may be missing or incorrectly filled out in the transaction.
  Configuration Issues: The system may not be properly configured to generate customer contacts for the specific transaction type.
  Business Rules: Certain business rules or conditions may prevent the creation of a customer contact based on the transaction's context.
  User Authorizations: The user may lack the necessary authorizations to create customer contacts.
  System Errors: There may be underlying system issues or bugs that prevent the contact from being generated.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields in the transaction are filled out correctly. This includes customer information, contact details, and any other relevant data.
  Review Configuration: Verify the configuration settings in the SAP system related to customer contacts. This may involve checking the CRM or SD settings to ensure that customer contacts are enabled for the relevant transaction types.
  Examine Business Rules: Review any business rules or conditions that may apply to the transaction. Ensure that the transaction meets all criteria for generating a customer contact.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to create customer contacts.
  Consult Logs: Look at system logs or error logs for more detailed information about why the contact generation failed. This can provide insights into specific issues that need to be addressed.
  Testing: If possible, try to replicate the issue in a test environment to identify the exact conditions that lead to the error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently releases updates and fixes for known problems.
  Documentation: Review SAP documentation related to customer contact management and the specific module you are working with (CRM, SD, etc.) for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the R2016 error and implement a solution to resolve it.