How To Fix R11293 - Pager address &1 &2 already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: R11 - Business Partner and BDT

• Message number: 293

• Message text: Pager address &1 &2 already exists

What causes this issue?

You have created a data record with a pager address that is already
contained in another data record of the same communication type.
This means that it is not possible to unambiguously identify this data
record via the pager address.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

During direct input, state the number of the data record (
<LS>CONSNUMBER</>) in order to unambiguously identify this data record.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R11293 - Pager address &1 &2 already exists ?

  The SAP error message R11293, which states "Pager address &1 &2 already exists," typically occurs when there is an attempt to create or register a pager address that already exists in the system. This can happen in various contexts, such as when managing user profiles or communication settings.
  Cause:
  
  Duplicate Entry: The most common cause of this error is that the pager address you are trying to add or modify is already present in the database. This could be due to a previous entry that was not deleted or an attempt to register the same pager address for multiple users.
  Data Integrity Issues: There may be issues with data integrity in the user master records or communication settings, leading to conflicts.
  System Configuration: Sometimes, system configuration settings may inadvertently allow for duplicate entries.
  
  Solution:
  
  
  Check Existing Entries: 
  
  Use transaction codes like SU01 (User Maintenance) or PPOME (Organizational Management) to check if the pager address already exists for the user or in the system.
  Look for the specific pager address in the relevant tables (e.g., USR21 for user master data).
  
  
  
  Delete or Modify Existing Entry:
  
  If you find that the pager address is indeed already registered, you can either delete the existing entry or modify it to avoid the conflict.
  Ensure that you have the necessary authorizations to make these changes.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or help files related to user management and communication settings for any specific guidelines on handling pager addresses.
  
  
  
  Check for System Updates: 
  
  Ensure that your SAP system is up to date with the latest patches and updates, as sometimes bugs related to data handling can be resolved in newer versions.
  
  
  
  Contact SAP Support: 
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide insights based on the specific configuration of your system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01, SU10, and PPOME for user management.
  User Master Records: Understand how user master records are structured and how pager addresses are stored.
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message.
  Data Consistency Checks: Regularly perform data consistency checks to ensure that there are no duplicate entries or integrity issues in your user data.
  
  By following these steps, you should be able to resolve the error message R11293 effectively.