How To Fix QS028 - Upper quality score must be greater than the lower quality score

SAP Error Message - Details

• Message type: E = Error

• Message class: QS - QM: Master data

• Message number: 028

• Message text: Upper quality score must be greater than the lower quality score

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QS028 - Upper quality score must be greater than the lower quality score ?

  The SAP error message QS028, which states "Upper quality score must be greater than the lower quality score," typically occurs in the context of quality management within SAP systems, particularly when defining quality score ranges for inspection characteristics.
  Cause:
  This error arises when the upper quality score defined for a particular inspection characteristic is set to a value that is less than or equal to the lower quality score. In quality management, the upper score should always be greater than the lower score to ensure a valid range for quality assessment.
  Solution:
  To resolve this error, you need to check and adjust the quality score settings for the relevant inspection characteristic. Here are the steps to do so:
  
  
  Access the Inspection Characteristic:
  
  Navigate to the relevant transaction in SAP (e.g., QCC1 for creating or QCC2 for changing inspection characteristics).
  
  
  
  Review Quality Score Settings:
  
  Locate the inspection characteristic that is causing the error.
  Check the values set for the lower and upper quality scores.
  
  
  
  Adjust the Scores:
  
  Ensure that the upper quality score is greater than the lower quality score. For example, if the lower score is set to 50, the upper score should be set to a value greater than 50 (e.g., 60, 70, etc.).
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save the changes to the inspection characteristic.
  
  
  
  Re-test:
  
  Attempt to perform the action that triggered the error again to confirm that the issue has been resolved.
  
  
  
  Related Information:
  
  Quality Management Module: This error is part of the Quality Management (QM) module in SAP, which deals with quality planning, quality inspection, and quality control.
  Inspection Characteristics: These are specific attributes or features of a product that are measured during quality inspections.
  Quality Score Ranges: These scores are used to determine the acceptability of a product based on predefined criteria. Proper configuration of these scores is crucial for effective quality management.
  
  If you continue to experience issues after making the adjustments, it may be helpful to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.