How To Fix QPROBSOLVPROC802 - BP &1 still used in problem-solving process &2 and status not Completed

SAP Error Message - Details

• Message type: E = Error

• Message class: QPROBSOLVPROC - Messages for Problem-Solving Process

• Message number: 802

• Message text: BP &1 still used in problem-solving process &2 and status not Completed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QPROBSOLVPROC802 - BP &1 still used in problem-solving process &2 and status not Completed ?

  The SAP error message QPROBSOLVPROC802 indicates that a business partner (BP) is still being used in a problem-solving process, and its status is not marked as "Completed." This typically occurs in the context of quality management or problem-solving processes within SAP, where certain business partners are involved in quality notifications, complaints, or other related processes.
  Cause:
  
  Active Problem-Solving Process: The business partner (BP) is still linked to an active problem-solving process (e.g., a quality notification or a complaint) that has not been completed.
  Incomplete Status: The status of the problem-solving process is not set to "Completed," which prevents the system from allowing changes or deletions related to the business partner.
  Data Integrity: SAP enforces data integrity rules to ensure that all related processes are properly concluded before allowing modifications to the business partner.
  
  Solution:
  
  
  Complete the Problem-Solving Process:
  
  Navigate to the relevant problem-solving process (e.g., quality notification) in SAP.
  Ensure that all necessary steps are completed, and the status is updated to "Completed."
  If you have the necessary permissions, you can change the status of the process to "Completed."
  
  
  
  Check for Dependencies:
  
  Review if there are any other processes or documents that are still referencing the business partner.
  Ensure that all related processes are also completed or closed.
  
  
  
  Consult with Team Members:
  
  If you are unsure about the status of the problem-solving process, consult with team members or stakeholders involved in the process to confirm its current state.
  
  
  
  SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as QM01 (Create Quality Notification), QM02 (Change Quality Notification), and QM03 (Display Quality Notification) to manage quality notifications effectively.
  Documentation: Review SAP documentation related to quality management and problem-solving processes to understand the workflow and requirements better.
  User Permissions: Ensure that you have the necessary permissions to change the status of the problem-solving process.
  
  By following these steps, you should be able to resolve the error message and proceed with your tasks in SAP.