How To Fix /QOS/SERVICE013 - Could not find product &1. Check whether the product exists

SAP Error Message - Details

• Message type: E = Error

• Message class: /QOS/SERVICE -

• Message number: 013

• Message text: Could not find product &1. Check whether the product exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /QOS/SERVICE013 - Could not find product &1. Check whether the product exists ?

  The SAP error message /QOS/SERVICE013 Could not find product &1. Check whether the product exists typically indicates that the system is unable to locate a specific product in the database. This can occur in various contexts, such as during order processing, service management, or product management.
  Causes:
  
  Product Not Created: The product may not have been created in the system.
  Incorrect Product ID: The product ID being referenced may be incorrect or misspelled.
  Product Deactivation: The product might exist but could be inactive or deactivated in the system.
  Authorization Issues: The user may not have the necessary permissions to view or access the product.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the product not being available.
  Configuration Issues: There may be configuration issues in the system that prevent the product from being recognized.
  
  Solutions:
  
  
  Verify Product Existence:
  
  Check if the product exists in the system by searching for it using the product ID in the relevant transaction (e.g., MM03 for material master).
  
  
  
  Check Product Status:
  
  Ensure that the product is active and not marked for deletion or inactive.
  
  
  
  Correct Product ID:
  
  Double-check the product ID for any typographical errors or discrepancies.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the product. This may involve checking roles and permissions in the user profile.
  
  
  
  Data Synchronization:
  
  If the system is integrated with other systems (like CRM, SCM, etc.), ensure that data synchronization processes are functioning correctly.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or configuration settings related to product management in your SAP system.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM03 (Display Material), MM01 (Create Material), or any specific transaction related to the product in question.
  SAP Notes: Search for SAP Notes related to the error message for any patches or updates that may address the issue.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.