How To Fix QN8D002 - Task &1 of item &2 refers to the non existing cause &3

SAP Error Message - Details

• Message type: E = Error

• Message class: QN8D - Messages for 8D Report

• Message number: 002

• Message text: Task &1 of item &2 refers to the non existing cause &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QN8D002 - Task &1 of item &2 refers to the non existing cause &3 ?

  The SAP error message QN8D002 indicates that there is a problem related to a quality notification (QN) in the Quality Management (QM) module. Specifically, it states that a task associated with a particular item refers to a cause that does not exist in the system. Here’s a breakdown of the components of the error message:
  Cause:
  
  Non-Existing Cause: The cause referenced in the task (identified by &3) does not exist in the system. This could happen if:
  
  The cause was deleted or not created in the first place.
  There is a typo or mismatch in the cause code being referenced.
  The cause code is not properly configured or activated in the system.
  
  
  
  Solution:
  
  
  Verify Cause Code: Check the cause code that is being referenced in the task. Ensure that it exists in the system and is correctly configured.
  
  Go to the relevant transaction (e.g., QM01 for creating notifications) and check the cause codes.
  Use transaction QK01 to check the cause codes in the system.
  
  
  
  Create or Correct Cause Code: If the cause code does not exist, you may need to create it using the appropriate transaction (e.g., QK01 for creating cause codes). If it exists but is incorrect, you may need to correct it.
  
  
  Update Task: If the cause code has been changed or corrected, ensure that the task in the quality notification is updated to reference the correct cause.
  
  
  Check Configuration: Ensure that the configuration for quality notifications and tasks is set up correctly in the system. This includes checking the settings in the Quality Management module.
  
  
  Consult Documentation: If you are unsure about the cause codes or how to manage them, refer to SAP documentation or consult with your SAP support team for guidance.
  
  
  Related Information:
  
  Quality Notifications: These are used in SAP to manage quality issues, and they can include tasks, causes, and effects.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as QM01 (Create Quality Notification), QM02 (Change Quality Notification), and QK01 (Create Cause).
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches that may address the issue.
  
  By following these steps, you should be able to resolve the error message QN8D002 and ensure that your quality notifications are functioning correctly.