How To Fix QM709 - The follow-up function cannot be displayed in display mode

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 709

• Message text: The follow-up function cannot be displayed in display mode

What causes this issue?

You have chosen the <DS:DE.QNFLAGMA>documentation form</> "As task" or
"As activity" for the follow-up function. However, the
<DS:DE.QNAKTYP>Use for the activity</> that you have chosen conflicts
with this setting.

System Response

Follow-up functions that are documented "As task" or "As activity"
cause the notification to be changed. They do not therefore appear in
the display mode.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM709 - The follow-up function cannot be displayed in display mode ?

  The SAP error message QM709, which states "The follow-up function cannot be displayed in display mode," typically occurs in the Quality Management (QM) module when a user attempts to access follow-up functions (such as creating a follow-up action or processing a follow-up document) while in display mode. This error indicates that the system does not allow certain actions to be performed in display mode, as they require edit permissions.
  Cause:
  
  Display Mode Limitation: The primary cause of this error is that the user is trying to access a follow-up function while in display mode. Follow-up functions usually require the user to be in change mode to perform any actions.
  Authorization Issues: The user may not have the necessary authorizations to perform follow-up actions, even if they are in change mode.
  System Configuration: There may be specific configurations or settings in the SAP system that restrict access to follow-up functions based on the document status or user roles.
  
  Solution:
  
  Switch to Change Mode: If you are in display mode, switch to change mode (if you have the necessary permissions) to access the follow-up functions. This can usually be done by selecting the appropriate option in the SAP GUI.
  Check Authorizations: Ensure that you have the necessary authorizations to perform follow-up actions. You may need to contact your SAP security administrator to verify your roles and permissions.
  Review Configuration: If the issue persists, it may be necessary to review the configuration settings related to the QM module and follow-up functions. This may involve checking the status of the document and ensuring that it is eligible for follow-up actions.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the follow-up functions relevant to your version of SAP and the QM module.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Review the user roles assigned to you in the SAP system to ensure they include the necessary permissions for QM activities.
  Training: If you are unfamiliar with the QM module or the specific follow-up functions, consider seeking training or guidance from a knowledgeable colleague or SAP consultant.
  
  If the problem continues after trying these solutions, it may be beneficial to reach out to your SAP support team for further assistance.