How To Fix QISR621 - New version only supported with input type Adobe PDF or JSP iView

SAP Error Message - Details

• Message type: E = Error

• Message class: QISR - Internal Service Requests

• Message number: 621

• Message text: New version only supported with input type Adobe PDF or JSP iView

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QISR621 - New version only supported with input type Adobe PDF or JSP iView ?

  The SAP error message QISR621 indicates that the system is trying to process a document or a report that is not in a supported format for the new version of the output. Specifically, this error occurs when the system expects an input type of either Adobe PDF or JSP iView, but receives a different format.
  Cause:
  
  Unsupported Input Format: The most common cause of this error is that the document or report being processed is in a format that is not compatible with the new version of the SAP output processing. This typically means that the input is not in Adobe PDF or JSP iView format.
  Configuration Issues: There may be configuration settings in the SAP system that are not set correctly, leading to the system not recognizing the input format.
  Version Compatibility: The version of the SAP system or the specific application may not support the input type being used.
  
  Solution:
  
  Convert Input Format: Ensure that the document or report you are trying to process is in the correct format. If it is not, convert it to either Adobe PDF or JSP iView format.
  Check Configuration: Review the configuration settings in the SAP system to ensure that they are set up to accept the desired input formats. This may involve checking settings related to output management or document processing.
  Update SAP System: If you are using an older version of SAP, consider updating to a newer version that supports a wider range of input formats.
  Consult Documentation: Refer to the SAP documentation or help resources for specific guidance on supported input formats for the version you are using.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide insights specific to your system configuration or version.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review the official SAP documentation for the specific module or application you are working with to understand the supported formats and any related configuration settings.
  
  By following these steps, you should be able to resolve the QISR621 error and successfully process your documents in SAP.