How To Fix QISR428 - The form has layout type 'A' (ActiveX), but 'Z' (ZCI) is recommended

SAP Error Message - Details

• Message type: E = Error

• Message class: QISR - Internal Service Requests

• Message number: 428

• Message text: The form has layout type 'A' (ActiveX), but 'Z' (ZCI) is recommended

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QISR428 - The form has layout type 'A' (ActiveX), but 'Z' (ZCI) is recommended ?

  The SAP error message QISR428 indicates a mismatch between the layout type of a form and the recommended layout type for that form. Specifically, it states that the form currently has a layout type of 'A' (ActiveX), but the recommended layout type is 'Z' (ZCI - Zero Client Interface).
  Cause:
  
  Form Configuration: The form is configured to use an ActiveX layout, which may not be supported or recommended in the current SAP environment or version.
  Compatibility Issues: The ActiveX layout may have compatibility issues with newer SAP technologies or web-based interfaces, leading to the recommendation to switch to a ZCI layout.
  System Settings: The system settings or user preferences may have been updated to favor ZCI layouts over ActiveX layouts.
  
  Solution:
  
  
  Change Layout Type:
  
  Access the form configuration in SAP.
  Change the layout type from 'A' (ActiveX) to 'Z' (ZCI).
  Save the changes and test the form to ensure it works correctly with the new layout type.
  
  
  
  Update User Settings:
  
  If the error persists, check user-specific settings or preferences that may enforce the use of ZCI layouts.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or release notes for any changes regarding form layouts and recommendations for your specific version of SAP.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a critical form used in business processes.
  
  
  
  Related Information:
  
  ActiveX vs. ZCI: ActiveX controls are often used in older applications and may not be supported in newer web-based environments. ZCI layouts are designed to be more compatible with modern SAP interfaces.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or fixes related to this error message.
  Testing: After making changes, thoroughly test the form to ensure that all functionalities work as expected and that there are no new issues introduced by the layout change.
  
  By addressing the layout type as recommended, you can resolve the QISR428 error and ensure that your forms are compatible with the current SAP environment.