How To Fix QISR028 - The contact person must be an SAP user

SAP Error Message - Details

• Message type: E = Error

• Message class: QISR - Internal Service Requests

• Message number: 028

• Message text: The contact person must be an SAP user

What causes this issue?

You can enter only valid SAP users as contacts for the internal service
request.

How to fix this error?

Select a valid SAP user (-> F4), or leave the field empty.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QISR028 - The contact person must be an SAP user ?

  The SAP error message QISR028, which states "The contact person must be an SAP user," typically occurs when you are trying to assign a contact person to a business partner or a customer/vendor record, and the specified contact person is not recognized as a valid SAP user in the system.
  Cause:
  
  Non-Existing User: The contact person you are trying to assign does not exist as a user in the SAP system.
  User Status: The user may exist but is inactive or locked.
  User Type: The contact person may not be set up with the correct user type or role that allows them to be assigned as a contact person.
  Missing Authorizations: The user may not have the necessary authorizations to be assigned as a contact person.
  
  Solution:
  
  
  Check User Existence:
  
  Go to transaction code SU01 (User Maintenance) and check if the contact person exists in the system.
  If they do not exist, you will need to create a new user.
  
  
  
  Create User:
  
  If the contact person does not exist, create a new user by entering the required details in SU01.
  Ensure that the user is assigned the necessary roles and authorizations.
  
  
  
  Check User Status:
  
  If the user exists, check their status. Ensure that the user is active and not locked.
  If the user is locked, unlock the user account.
  
  
  
  Assign Correct Roles:
  
  Ensure that the user has the appropriate roles assigned that allow them to be a contact person. This may involve assigning specific authorizations related to business partner management.
  
  
  
  Verify User Type:
  
  Ensure that the user is set up as a dialog user or a communication user, as these types are typically required for contact persons.
  
  
  
  Re-try Assignment:
  
  After making the necessary changes, try to assign the contact person again in the relevant transaction.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  BP: Business Partner Maintenance (to assign contact persons)
  
  
  
  User Roles: Check with your SAP security team to ensure that the user has the correct roles assigned for their function.
  
  
  Documentation: Refer to SAP Help documentation for more details on user management and business partner assignments.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team for further assistance.
  
  
  By following these steps, you should be able to resolve the QISR028 error and successfully assign a contact person in SAP.