How To Fix QIE_COMMUNICATION021 - Decision for inspection lot &1 was made in external system &2

SAP Error Message - Details

• Message type: E = Error

• Message class: QIE_COMMUNICATION - Messages for Communication

• Message number: 021

• Message text: Decision for inspection lot &1 was made in external system &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QIE_COMMUNICATION021 - Decision for inspection lot &1 was made in external system &2 ?

  The SAP error message QIE_COMMUNICATION021 indicates that a decision regarding an inspection lot (identified by &1) was made in an external system (identified by &2). This typically occurs in scenarios where SAP is integrated with other systems for quality management processes, such as when using third-party quality management tools or when integrating with other SAP systems.
  Cause:
  
  External System Decision: The inspection lot decision was processed in an external system, and SAP is unable to retrieve or synchronize that decision.
  Integration Issues: There may be issues with the integration between SAP and the external system, such as communication failures, incorrect configurations, or data inconsistencies.
  Data Synchronization: The inspection lot data may not be synchronized properly between the systems, leading to discrepancies in the status of the inspection lot.
  
  Solution:
  
  Check External System: Verify the external system to ensure that the decision for the inspection lot has been made correctly. Check if the status of the inspection lot is updated in the external system.
  Integration Configuration: Review the integration settings between SAP and the external system. Ensure that the communication channels are correctly configured and that there are no errors in the middleware (if applicable).
  Data Consistency: Ensure that the data related to the inspection lot is consistent across both systems. You may need to manually synchronize the data if discrepancies are found.
  Error Logs: Check the error logs in both SAP and the external system for any messages that could provide more context on the issue.
  Consult Documentation: Refer to the documentation for the external system to understand how it handles inspection lot decisions and how it integrates with SAP.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or the support team for the external system for further assistance.
  
  Related Information:
  
  Inspection Lot: An inspection lot is a quantity of material that is subject to quality inspection. It is created in the context of quality management processes in SAP.
  Quality Management (QM): SAP QM is a module that helps organizations manage quality in their processes, including inspection planning, execution, and results recording.
  Integration Scenarios: Common integration scenarios include using middleware like SAP PI/PO or third-party tools for data exchange between SAP and external systems.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message QIE_COMMUNICATION021.