How To Fix QE487 - No characteristic has an open signature process

SAP Error Message - Details

• Message type: E = Error

• Message class: QE - RM-QSS Fehlertexte zur Ergebniserfassung

• Message number: 487

• Message text: No characteristic has an open signature process

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QE487 - No characteristic has an open signature process ?

  The SAP error message QE487 ("No characteristic has an open signature process") typically occurs in the context of Quality Management (QM) within SAP, particularly when dealing with quality notifications or inspections. This error indicates that there are no characteristics available for the inspection lot that are currently in an open signature process, which is necessary for certain actions to be performed.
  Cause:
  
  No Open Characteristics: The inspection lot may not have any characteristics that are currently in an open signature process. This can happen if all characteristics have already been signed off or if none were set up to require a signature.
  Configuration Issues: There may be configuration settings in the Quality Management module that are not set up correctly, leading to the absence of open characteristics.
  Status of Inspection Lot: The inspection lot may be in a status that does not allow for further processing, or it may have been completed or closed.
  User Authorization: The user may not have the necessary authorizations to view or process the characteristics.
  
  Solution:
  
  Check Inspection Lot Characteristics: Review the characteristics associated with the inspection lot to ensure that there are characteristics that require signatures and that they are in an open state.
  Review Signature Process: Ensure that the signature process is correctly configured and that there are characteristics that are set to require signatures.
  Inspect Lot Status: Verify the status of the inspection lot. If it is completed or closed, you may need to reopen it or create a new inspection lot.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access and process the characteristics.
  Configuration Review: If the issue persists, review the configuration settings in the Quality Management module to ensure that they are set up correctly for the signature process.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation on Quality Management and the signature process for detailed information on how to configure and manage characteristics and inspection lots.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or a qualified SAP consultant for further assistance.