How To Fix Q2711 - Problems with background processing (&)

SAP Error Message - Details

• Message type: E = Error

• Message class: Q2 - Messages for Development Classes SDBO and SDBA

• Message number: 711

• Message text: Problems with background processing (&)

What causes this issue?

Background processing problem

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For more information about this problem, see the SYSLOG (transaction
SM21).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message Q2711 - Problems with background processing (&) ?

  The SAP error message Q2711, which indicates "Problems with background processing," typically arises in the context of Quality Management (QM) processes. This error can occur due to various reasons related to the background job processing in SAP, particularly when there are issues with the execution of background jobs that are supposed to handle quality notifications, inspections, or other QM-related tasks.
  Causes:
  
  Job Scheduling Issues: The background job may not be scheduled correctly or may have failed to start.
  Resource Limitations: Insufficient system resources (like memory or CPU) can lead to job failures.
  Configuration Errors: Incorrect configuration settings in the QM module or related areas can cause processing issues.
  Data Issues: Problems with the data being processed, such as missing or incorrect entries, can lead to failures.
  Authorization Problems: The user executing the background job may not have the necessary authorizations.
  System Errors: General system errors or issues with the SAP application server can also lead to this error.
  
  Solutions:
  
  Check Job Status: Use transaction code SM37 to check the status of the background job. Look for any error messages or logs that can provide more details about the failure.
  Review Logs: Analyze the job logs for specific error messages that can help identify the root cause.
  Re-schedule the Job: If the job has failed, try to re-schedule it and monitor its execution.
  Check System Resources: Ensure that the system has adequate resources available. If necessary, optimize the system performance or increase resources.
  Validate Configuration: Review the configuration settings in the QM module to ensure they are set up correctly.
  Data Integrity: Check the data being processed for completeness and correctness. Correct any data issues that may be causing the job to fail.
  Authorization Check: Ensure that the user has the necessary authorizations to execute the background job.
  Consult SAP Notes: Look for relevant SAP Notes that may address known issues related to this error message. You can search for notes in the SAP Support Portal.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SLG1 (Application Log), and SE38 (ABAP Program Execution) for troubleshooting.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  Documentation: Review SAP documentation related to background processing in QM for additional insights and best practices.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the Q2711 error message in SAP.