How To Fix PZ687 - > Check master data of alternative payer (customer) &

SAP Error Message - Details

• Message type: E = Error

• Message class: PZ - Messages: Payment program for payment requests

• Message number: 687

• Message text: > Check master data of alternative payer (customer) &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PZ687 - > Check master data of alternative payer (customer) & ?

  The SAP error message PZ687, which states "Check master data of alternative payer (customer)," typically occurs in the context of sales and distribution (SD) processes. This error indicates that there is an issue with the master data of the alternative payer customer in the system. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing or Incomplete Master Data: The alternative payer's master data may be incomplete or missing essential information, such as address, payment terms, or other relevant details.
  Incorrect Customer Status: The alternative payer may have a status that prevents transactions, such as being marked as blocked or inactive.
  Data Inconsistencies: There may be inconsistencies in the customer master data, such as mismatched data between the payer and the sold-to party.
  Configuration Issues: There could be configuration issues in the SAP system related to customer account groups or payment terms that affect the alternative payer.
  
  Solutions:
  
  
  Check Customer Master Data: 
  
  Go to the customer master data transaction (e.g., XD03 for display) and verify that all required fields for the alternative payer are filled out correctly.
  Ensure that the customer is active and not blocked for transactions.
  
  
  
  Review Customer Status: 
  
  Check if the alternative payer has any restrictions or blocks that would prevent it from being used in transactions. This can be done in the customer master data screen.
  
  
  
  Validate Data Consistency: 
  
  Ensure that the alternative payer's data is consistent with the sold-to party and other related customer data. Look for discrepancies in payment terms, shipping conditions, etc.
  
  
  
  Consult Configuration Settings: 
  
  If you have access, review the configuration settings related to customer accounts in the SAP system. Ensure that the account group settings and payment terms are correctly configured.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03 (Display Customer), VD03 (Display Customer Sales Area), and FD03 (Display Customer Accounting).
  SAP Notes: Check for any SAP Notes related to error PZ687 in the SAP Support Portal, as there may be specific patches or updates that address this issue.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit customer master data.
  
  By following these steps, you should be able to identify and resolve the issue related to the SAP error message PZ687.