How To Fix PZ253 - Original mandate &1 / &2 not found. It is possible changes are missing

SAP Error Message - Details

• Message type: E = Error

• Message class: PZ - Messages: Payment program for payment requests

• Message number: 253

• Message text: Original mandate &1 / &2 not found. It is possible changes are missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PZ253 - Original mandate &1 / &2 not found. It is possible changes are missing ?

  The SAP error message PZ253 indicates that the original mandate specified in the system could not be found. This error typically occurs in the context of payroll processing, particularly when dealing with direct debit mandates or similar financial transactions. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Mandate: The original mandate referenced in the transaction does not exist in the system. This could be due to data entry errors, or the mandate may not have been created or saved properly.
  Incorrect Data: The identifiers for the mandate (e.g., mandate number, customer number) may have been entered incorrectly.
  Data Deletion: The mandate may have been deleted or archived, making it unavailable for the current transaction.
  Authorization Issues: The user may not have the necessary permissions to access the mandate data.
  
  Solutions:
  
  
  Verify Mandate Existence:
  
  Check the database or the relevant tables (e.g., table for mandates) to confirm whether the mandate exists.
  Use transaction codes like SE16 or SE11 to look up the mandate details.
  
  
  
  Correct Data Entry:
  
  Ensure that the mandate number and other identifiers are entered correctly in the transaction.
  Double-check for typos or incorrect formatting.
  
  
  
  Recreate the Mandate:
  
  If the mandate is indeed missing, you may need to recreate it. This involves entering the necessary details into the system to generate a new mandate.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the appropriate authorizations to access and manage mandates. This may involve checking roles and permissions in the user profile.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to mandates and payroll processing for additional guidance.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data) or PZ01 (Create Mandate) that may be useful in managing mandates.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific patches or updates that address known issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the PZ253 error and implement a solution to resolve it.