How To Fix PTRA_WEB_INTERFACE263 - The SAL receipt allowed only for trips that are more than 12 hours long

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 263

• Message text: The SAL receipt allowed only for trips that are more than 12 hours long

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The duration of the trip is less than 12 hours. A 'SAL' receipt is
reimbursed only for trips with a duration of 12 hours or more.

How to fix this error?

Either delete the 'SAL' receipt or change the start or end date of the
trip on the <LS>General Data</> screen.
(This automatically deletes the 'SAL' receipt!)

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE263 - The SAL receipt allowed only for trips that are more than 12 hours long ?

  The SAP error message PTRA_WEB_INTERFACE263 indicates that there is a restriction on the SAL (Special Allowance) receipt in the context of travel management. Specifically, this error occurs when a user attempts to create or submit a travel expense report for a trip that is less than 12 hours long, which is not eligible for SAL receipts.
  Cause:
  The primary cause of this error is that the trip duration does not meet the minimum requirement of 12 hours for SAL receipts to be applicable. This is a common policy in many organizations to ensure that allowances are only provided for longer trips, which typically incur more significant expenses.
  Solution:
  To resolve this error, you can consider the following options:
  
  
  Review Trip Duration: Check the duration of the trip you are trying to submit. If the trip is indeed less than 12 hours, you will not be able to claim SAL receipts.
  
  
  Adjust Trip Details: If possible, adjust the trip details to extend the duration to meet the 12-hour requirement. This may involve changing the departure or return times.
  
  
  Use Alternative Receipts: If the trip duration cannot be changed and is less than 12 hours, you may need to use other types of receipts or allowances that are applicable for shorter trips, such as meal allowances or transportation costs.
  
  
  Consult Company Policy: Review your organization's travel policy to understand the specific rules regarding SAL receipts and trip durations. This can provide clarity on what is allowed and what is not.
  
  
  Contact Support: If you believe that the trip should qualify for SAL receipts based on your organization's policies, or if you need further assistance, consider reaching out to your SAP support team or travel management department for guidance.
  
  
  Related Information:
  
  Travel Management Configuration: The rules regarding SAL receipts and trip durations are often configured in the SAP Travel Management module. If you have access, you may want to review the configuration settings or consult with your SAP administrator.
  Documentation: Check SAP documentation or your organization's travel management guidelines for more detailed information on how SAL receipts are handled and the criteria for eligibility.
  User Training: Ensure that users are trained on the travel expense reporting process and the specific requirements for different types of receipts to minimize errors in the future.
  
  By following these steps, you should be able to address the error and understand the underlying policies related to travel expense reporting in your organization.