How To Fix PTRA_WEB_INTERFACE128 - Personnel number is locked by user & in transaction &

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 128

• Message text: Personnel number is locked by user & in transaction &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE128 - Personnel number is locked by user & in transaction & ?

  The SAP error message "PTRA_WEB_INTERFACE128 Personnel number is locked by user & in transaction &" indicates that a specific personnel number is currently locked by another user in a particular transaction. This typically occurs in HR-related transactions where multiple users may attempt to access or modify the same personnel data simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing or viewing the personnel record, which locks the record for other users.
  Session Timeout: A previous session may not have been properly closed, leaving the personnel number locked.
  System Error: Occasionally, a system error or crash may leave a lock in place.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for the other user to finish their transaction may resolve the issue.
  Identify the Locking User: Use transaction code SM12 to check for locks. You can search for the personnel number and see which user has locked it. If necessary, you can contact that user to coordinate access.
  Release the Lock: If you have the necessary authorizations, you can manually release the lock in transaction SM12. However, this should be done with caution, as it may disrupt the other user's work.
  Check for Stale Locks: If you suspect that the lock is due to a session timeout or a system error, you may need to clear stale locks. This can be done by an administrator.
  Contact Support: If the issue persists, it may be necessary to contact your SAP support team for further assistance.
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related errors.
  SU01: To check user details and roles.
  
  
  
  User Roles: Ensure that users have the appropriate roles and authorizations to access and modify personnel data.
  
  
  Documentation: Refer to SAP Help documentation for more details on handling locks and managing user sessions.
  
  
  Best Practices: Encourage users to log out properly after completing their transactions to avoid leaving locks in place.
  
  
  By following these steps, you should be able to resolve the locking issue related to the personnel number in SAP.