How To Fix PTRA_WEB_INTERFACE116 - Remaining amount of original receipt exceeded with receipt &

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 116

• Message text: Remaining amount of original receipt exceeded with receipt &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE116 - Remaining amount of original receipt exceeded with receipt & ?

  The SAP error message PTRA_WEB_INTERFACE116 indicates that the remaining amount of the original receipt has been exceeded for a specific receipt number. This typically occurs in the context of travel and expense management, where the system is validating the amounts being processed against the original receipt.
  Cause:
  
  
  Exceeding Allowed Amount: The total amount being claimed or processed exceeds the original amount of the receipt. This can happen if:
  
  Multiple claims are being made against the same receipt.
  There is an error in data entry, leading to an incorrect amount being entered.
  The receipt has already been fully utilized in a previous claim.
  
  
  
  Incorrect Receipt Reference: The receipt number referenced may not correspond to the correct original receipt, leading to discrepancies in the amounts.
  
  
  System Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the business rules regarding expense claims.
  
  
  Solution:
  
  
  Verify Receipt Amount: Check the original receipt amount and ensure that the total claimed does not exceed this amount. If it does, adjust the claim accordingly.
  
  
  Check Previous Claims: Review any previous claims made against the same receipt to ensure that the total claimed does not exceed the original amount.
  
  
  Correct Data Entry: If there was an error in entering the amount, correct it and resubmit the claim.
  
  
  Consult with Finance/Accounting: If you are unsure about the amounts or how to proceed, consult with your finance or accounting department for guidance.
  
  
  System Configuration Review: If the issue persists and seems to be a systemic problem, it may require a review of the configuration settings in SAP. This may involve working with your SAP support team or a consultant.
  
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to this error message. SAP's support portal may have additional documentation or updates.
  User Training: Ensure that users are trained on how to properly enter claims and understand the limits associated with receipts.
  Audit Trail: Maintain an audit trail of claims and receipts to help identify any discrepancies in the future.
  
  By following these steps, you should be able to resolve the error and ensure compliance with the expense management process in SAP.